Shipping policy

SHIPPING & DELIVERY POLICY

Welcome to Alterie! We are dedicated to bringing you high-quality products with reliable service. Please review our shipping guidelines below.

1. Processing Time All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

2. Shipping Estimates & Delivery Times We offer tracked international shipping. Estimated delivery times depend on your location:

  • United States & Canada: 7–15 business days

  • Europe & United Kingdom: 7–14 business days

  • Australia & New Zealand: 10–18 business days

Please note: Delivery times are estimates and may occasionally be delayed due to customs clearing, holidays, or carrier delays beyond our control.

3. Tracking Your Order Once your order is shipped, you will receive a confirmation email containing your tracking number. You can track your package directly through our website or shipping carrier portal.

4. Customs, Duties, and Taxes By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

5. Contact Us If you have any questions about the delivery of your order, please reach out to us at alterie.help@gmail.com or via our contact page at https://alterie.shop/pages/contact.