Shipping policy

SHIPPING & DELIVERY POLICY

Welcome to Alterie! We are dedicated to bringing you high-quality products with reliable service. Please review our shipping guidelines below.

1. Processing Time All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

2. Shipping Estimates & Delivery Times We offer tracked international shipping. Estimated delivery times depend on your location:

• United States & Canada: 7–15 business days

• Europe & United Kingdom: 7–14 business days

• Australia & New Zealand: 10–18 business days

Please note: Delivery times are estimates and may occasionally be delayed due to customs clearing, holidays, or carrier delays beyond our control.

3. Tracking Your Order Once your order is shipped, you will receive a confirmation email containing your tracking number. You can track your package directly through our website or shipping carrier portal.

4. Customs, Duties, and Taxes Alterie is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Contact Us If you have any questions about the delivery of your order, please reach out to us at alterie.help@gmail.com or via our contact page at https://alterie.shop/pages/contact.